Frequently Asked Questions

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  1. Who do I contact about issues with my order?

    If you have questions regarding your May Mail order or subscription, please reach out to our Customer Experience team by starting a conversation here. For orders placed on, please send inquiries to [email protected]

  2. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

  3. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription without a long-term commitment. This subscription option is recurring and will continue until you contact us to cancel.

  4. How do I cancel my subscription?

    To cancel your May Mail subscription, you must contact our Customer Experience team here. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 20th and the 25th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

    If you have a month-to-month subscription and you request to cancel between the 20th and the 25th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 25th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!

  5. When do I need to select the skip option?

    If you choose to skip the current month’s May Mail, you must select this option before 11:59PM ET on the 22nd - before the new kit is revealed. If you choose to skip the next month’s kit, you may do so between the 25th - 21st of the next month.