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How do I log in?
You will enter your email address and password by clicking on the "sign in" button in the top-right corner of the home page. "My account" will appear once you are logged in.
How do I make changes in my shipping or billing information?
If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.
How much is shipping?
For all domestic orders, May Mail ships for free. A $6 processing fee will be charged for each subscription order shipping outside of the United States. More shipping information can be found here.
What is the return policy?
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.
I never received my order. What now?
If your May Mail did not arrive within the estimated transit time, please contact our Customer Experience Team here. Please note that the waiting period for shipments varies by destination. Domestic packages are deemed “lost” 30 days after shipment. Packages shipped to Canada and internationally may be declared “lost” 45 days after the shipment date. For packages shipped to Singapore and Malaysia, there is a 60 day waiting period, and a 120 day waiting period for shipments to Brazil. Please refer to our shipping page for more information.
What are the terms for Preordering?
Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list for a subscription (waitlist), you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!
Meet your customer service team
Lover of all things washi tape.
Loves all things fashion & music.
Loves dry shampoo and hitting the snooze.